Parking, packages, Wi-Fi, the Resident Portal, work orders and who to call, all in one place. Bookmark this page and come back to it anytime during your first few weeks.
Check your packet as soon as you get it. If anything is missing, contact the leasing office right away.
Your parking pass is in your Move-In Packet. If you didn’t receive one, contact the leasing office immediately.
Your front door lock blinks red when its batteries are dying. Put in a work order right away so they’re replaced before they die.
Call the office at (252) 565-4914. If your lock dies and you’re locked out after hours, the $50 fee still applies when no work order was put in.
Use this code to enter the clubhouse anytime it’s open to residents — coffee bar, lounge, study spaces, and more.
1920#
Update your address with the bank, your school, your subscriptions, and your mom. Here’s exactly how to format it and where to find your deliveries.
Use this format for all mail and online orders:
First & Last Name
(Building Address Number) Exchange Drive, APT # _ _ _
Greenville, NC 27858
Packages are collected in the Luxer Package Room, across from the Front Office.
Six things to knock out in your first 48 hours. None of them take long, but missing one (especially the Unit Condition Form) can cause problems later.
Every resident must register at thelandingstudentliving.petscreening.com, whether you have a pet or not. Skipping it will delay your move-in.
Your inspection must be finished within 24 hours of moving in.
Watch for the email from Single Digits, create your account, then connect your devices.
Sign in on desktop or the Resident Portal App with the email and password you set up.
Store your billing info and schedule or automate payments so rent is handled.
Place it at the bottom of your front windshield on the driver’s side.
Internet is provided by Single Digits. Setup takes two steps, and you don’t need your own router.
You’ll receive an email from Single Digits with instructions on how to create your account.
Once you are registered, you need to connect your devices.
To connect a device:
When you have guests visiting your home they can access the internet using the guest network. Once they join the Landing – Guest wireless network, they will be redirected to the login page. From there, they can select guest access to get online.
If you encounter any issues with your service, please contact Single Digits support at
You can also live chat with a representative or send an email from the Contact Us tab of the Resident Portal: https://myapartment.singledigits.net/
The Resident Portal is mission control — pay rent, submit maintenance requests, check announcements, and manage your account. Use whichever option fits your day.
Visit landingstudentliving.residentportal.com and log in with the email address and password you set up.
Download the Resident Portal App from the app store and log in with your email and password.
Rent is due on the 1st with a 3-day grace period before late fees start. Want to split your monthly payment in two? Flex is built for that.
Click the “PAYMENTS” tab. From there you can:
Select the first tab in the mobile app. From there you can:
All work orders go through your Resident Portal. On the app or website, select “Maintenance” from the home screen or main menu, then “Request Maintenance”, and follow the steps, adding descriptions and photos where you can.
Electrical, cooling/heating and plumbing issues are emergencies. Submit them through the Resident Portal or call the on-call line and leave a message for maintenance. They take priority and are completed as soon as possible by our team and vendors.
Everything else is a non-emergency work order, completed within 24–48 hours unless parts are needed.
Your parking pass is in your Move-In Packet. If you didn’t receive one, contact the leasing office immediately.
Park in any unmarked, uncovered space in our lot. You have General Parking if you didn’t choose Reserved.
You’re assigned a covered space near your building. Park only in the space number on your pass.
Visitors and any additional vehicles without permits must park in designated spaces marked “VISITOR.”
Bottom of the front windshield, driver’s side, where the towing company expects it. Replacements are $50 at the office; transfer your sticker if you get a new vehicle.
Your parking pass is in your Move-In Packet. If you didn’t receive one, contact the leasing office immediately.
Keep doors closed so The Landing stays safe for all residents.
Clean up after yourself. Community spaces are for everyone to enjoy.
Trash dumpsters are located in various areas around the property.
Pet waste stations are located across the property. Please collect pet waste and dispose of it properly.
The complete rules for living at The Landing, all in one place.
A few habits that prevent most work orders, and the charges that can come with them.
Report suspected leaks or water damage as soon as you notice them. If you don’t, you may be held responsible for repairs or excess utility charges.
Rocket Pest Control visits every Thursday. Put in a “Pest Control” work order to be added to their list.
Beeping usually means the batteries are dying. There’s a wired backup, but the beeping won’t stop until the batteries are replaced, so put in a work order right away. Removing a detector is a fire hazard and will result in fines.
Submit a work order through the Resident Portal and our maintenance team will take it from there.
The questions we get most often during move-in week. Don’t see yours? Stop by the office or message us through the Resident Portal.
Rent posts on the 1st of every month. You have a 3-day grace period — late fees begin at noon on the 4th. Submitting a payment a day or two early is totally fine and avoids any surprises.
Submit a maintenance request through the Resident Portal and notify the office immediately. Emergencies — water leaks, electrical issues, no heat or AC — get prioritized over standard work orders.
Yes. Every resident is required to register a Pet Screening profile, even if you’re pet-free. It only takes a minute and is required before move-in.
Most Amazon orders are delivered to the on-site Amazon Hub. Oversized items that don’t fit in the Hub are delivered to the front office and held there for pickup during regular hours.
Sign in to the Resident Portal (desktop or mobile app), tap the Payments tab, and either set up a recurring payment or submit a one-time payment. You can also enroll in Flex to split rent into two installments each month.
Stop by the front office as soon as possible. We’ll get you a replacement and walk you through any associated fees. Don’t initial any keys at move-in that you didn’t actually receive — that’s how disputes start.
The Move-In Packet you receive at check-in lists all relevant emergency contacts. For life-safety emergencies, always call 911 first. The leasing office number is listed below in the Office Information section.
The leasing office is your first stop for anything that can’t be solved online. Walk in, call, or message us through the Resident Portal.
Lockouts, noise, suspicious or non-emergency calls
Call the office at (252) 565-4914 or Greenville Non-Emergency Police at (252) 329-4315
Emergency? If you’re in danger or feel unsafe, call the police at 911.
Mon–Fri · 9:00am – 7:00pm
Saturday · 10:00am – 5:00pm
Sunday · 12:00pm – 5:00pm
Leasing Office
(252) 565-4914
Maintenance On-Call (leave a message)
(252) 565-4914
Internet Support · Single Digits
(833) 372-3675
